Frequently Asked Questions
Everything you need to know about shopping with Caroline Gardner for your home and lifestyle needs.
What are your shipping options and delivery timelines?
We offer standard delivery within 3-5 working days and express shipping for next-day delivery on orders placed before 2pm. International shipping is also available with rates calculated at checkout.
What is your return policy for home accessories?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 28 days for a full refund. Please note that personalized items are non-returnable.
How do I care for my Caroline Gardner ceramics and textiles?
Most of our ceramics are dishwasher and microwave safe, while our textiles typically require a cool wash. Specific care instructions are provided on the product pages and on the physical labels of each item.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I include a gift message with my order?
Yes, we offer a complimentary gift messaging service. You can add your personalized message at the basket stage, and we will print it on a beautiful Caroline Gardner card to include with your shipment.
Are your products sustainably sourced?
Sustainability is at the heart of what we do. We use FSC-certified paper for our stationery and are actively reducing single-use plastics across our home and gift packaging to minimize our environmental footprint.